What Is Your Return Policy on CDs and Videos?
We offer a 30 day money back return policy on unopened CDs and Videos except for Japanese imports that were on backorder. If you discover that a CD isn't what you expected, you can mail it back to us (at your cost) for a full refund. Always use the regular postal service to return things and mark the customs slip as a gift with a value of $7 per item.
If you order an item such as a Single Collection that doesn't contain a picture and would like to find out what is on it first, we recommend writing "Please let me look at it first" in the Comments box when you place your order. We will then order the CD for you, scan it, and place the scans in our store. We will then notify you by email that the pictures are available and will wait until you confirm your order before mailing the CDs to you!
What Is Your Return Policy on Magazines?
We offer a 30 day exchange policy on magazines. If you discover that a magazine isn't what you expected, you can mail it back to us (at your cost) for a credit equal to the cost of the magazine. The magazine must be returned in excellent condition to qualify.
Why Can't I Return Opened CDs?
Once a CD is opened it is "used" and we can no longer resell it. In some cases we may be willing to purchase the CD back from you for a partial credit. If you would like to persue this option then please write a message to orders@jpophelp.com, providing details on which CDs you would like to sell and the order number of your original purchase if possible.
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